Frequently Asked Questions
 
About The Lease and Application
 
 
What is an individual lease?  
 
An individual lease provides each resident with their own separate lease agreement and responsibility for only his/her monthly rent installment and other lease charges. By signing an individual lease, you are only taking responsibility for your rent installment and lease terms and will not be held liable for any delinquent amounts owed by your roommate(s).
 
What is an installment lease plan?

An installment lease plan takes the total rent due for the term of the lease and divides it into equal monthly installments. For example, our standard annual lease term is typically 350 days in length with 12 equal rent installments due on the 1st of each month. Our standard lease eliminates the need for pro-rating rent the first and/or last month of the lease term making it easier to remember the rent installment amount due each month.
 
What lease terms do you offer?

Our standard lease term is 350 days with two move-in options, prior to the first session of summer school or in August prior to the start of the fall semester. We also offer academic year lease terms for the length of the fall and spring semesters at a slightly higher installment rate. If you have other lease term requirements, please contact the office for availability and rates.  
 
When is a guarantor required?
 
Residents who do not meet our standard rental criteria will require a financial guarantor. Typically you must have income of at least three times the monthly rent installment as well as satisfactory credit history to qualify without a guarantor. For a copy of our complete rental criteria, please contact our office.
 
What paperwork is required with a guarantor?
 
The guarantor will need to complete and sign the guaranty agreement. If the resident is not of legal age to execute a contract, the guarantor will be required to sign both the lease and guaranty agreement.
 
Can I fill out an application online?
 
You can access the online application by clicking the “Apply” link on our website.
 
 
 
Rent Payments
 
 
When is rent due?
 
Rent installments are due on or before the 1st of every month.
 
How can I make my rent payment?
 
For your convenience, you may pay your rent online through our website. Online ACH payments (an electronic payment from your bank account) are free of charge. Rent may also be paid online with your credit or debit card. The payment processor does charge a convenience fee for payments by credit or debit card. We also accept checks, money orders and cashier’s checks in our office. We are unable to accept cash.
 
Do you send me a bill for my rent each month?
 
No, bills for rent are not sent to residents each month, but you may see payment reminders posted around the property.
 
 

Roommate Matching & Requests
 

Can I request specific roommates?
 
Yes, you can list the roommates you have chosen when completing your application. It is important that all roommates list each other and that all requests are mutual.
 

Do you have a roommate matching service?
 
Yes, you will be given a series of questions to complete during the application process that will inquire about your study habits, social habits, and hobbies to help us match you with residents that have similar preferences in your floor plan.
 

Am I allowed to request a specific unit?
 
You can list your preferences on your housing application, and we will do our best to place you in the unit that fits those requests. All requests are placed on a first-come, first-served basis and are taken in order based on the date your application was received.
 
 
What happens if after I move in I don't like my roommate?
 
Should there be differences that simply cannot be worked out, residents may be able to transfer, depending on availability (a transfer fee may apply and the transferee will be required to pay the rental rate for the new bed/room).



Other Questions
 
 
What type of security is offered?
 
Ensuring your safety is a cooperative effort. Our Community policies and lease agreements are written with your comfort, convenience and safety in mind. However, crime has no address and at all times, you must take responsibility for securing your home, property, and most importantly, yourself. The Trails at Wolf Pen Creek makes no representations nor warranties that the premises are secure from theft or any other criminal activity perpetrated by any resident or others. Courtesy officers, to the extent that they may be on the premises, and other facilities provided, are primarily for protection of The Trails at Wolf Pen Creek.
 
 
Is there insurance coverage in the event of a fire, theft or natural causes? Does my lease provide coverage for my belongings?
 
Resident’s or guest's personal property and vehicles are not insured under the apartment lease agreement unless due to management negligence. We strongly recommend that residents purchase insurance against loss or damage due to fire, theft, vandalism, rain, water, criminal negligent acts of others or any other cause. Renter's insurance is relatively inexpensive and can often be secured through your automobile insurance carrier.  Students may be covered under their parent’s homeowner’s policy. Please check to be certain.
 
 
What if I need to break my lease or don't return for the spring or summer semesters?
 
We do not offer any type of lease buy-out. However, your lease provides for your lease to be re-let to another individual provided the new resident meets our rental criteria and approval standards. Please contact the office for specific details of the re-let process and fees.
 
 
When do I get my security deposit back?
 
Your security deposit is retained until after move-out and may not be applied to your last month’s rent (see your Lease Agreement for details). After you vacate, your deposit may be applied to any outstanding rent, late fees, or for any costs incurred to return the apartment to the original move-in condition, less normal wear & tear. A deposit disposition will be mailed to you within the required time frame specified by the state/county where you reside. All correspondence will be mailed to the last known address, so it is important that you inform us of your forwarding address upon move-out.
 
 
What if I need maintenance in my bedroom or apartment?
 
Non-emergency service requests can be submitted in any of the following ways:
·         Stop by the office and our staff will complete a service request form.
·         Call the office during business hours (after-hour's, you are welcome to leave non-emergency service requests with the answering service).
·         E-mail your maintenance request to the apartment community
·         Submit a Service Request online from the property’s website.

Please be as specific as possible regarding the location and actual maintenance problem. Our goal is to respond to work orders within 48 hours!



What is the pet policy at The Trails at Wolf Pen Creek?

We're sorry, we do not allow pets at The Trails at Wolf Pen Creek. We would be glad to refer you to one of our sister properties that does.